Refund Policy

Effective 20 September 2026

True Nature primarily resolves eligible issues through exchanges or replacements. Where a monetary refund is legally required or expressly approved, the refund will generally be made to the original payment method.

Refund processing

Approved refunds are generally initiated within 1 hour after the return or claim has been verified and approved. The time for the refunded amount to appear in the customer’s bank account, card or payment account may depend on the relevant bank or payment provider.

Non-refundable / non-returnable situations

Products that do not meet the stated return conditions may not qualify for a refund or exchange, subject to applicable consumer rights.