Privacy Policy
Effective 20 September 2026
At True Nature, we respect your privacy and are committed to protecting the personal information you provide when visiting our website or purchasing our products.
Information we collect
- Full name
- Mobile number
- Email address
- Billing and delivery address
- Order details
- Payment and transaction information
- Customer-support communications
- Information voluntarily submitted through website forms
How we use your information
- Process and fulfil orders
- Arrange delivery
- Confirm and update orders
- Process exchanges and replacements
- Provide customer support
- Communicate regarding your orders
- Prevent fraud or misuse
- Improve our products, services and website
- Send promotional communications where permitted
- Comply with applicable legal requirements
We do not sell your personal information to third parties.
Payment information
Payments may be processed through third-party payment providers. Payment information may therefore be handled according to the applicable security and privacy practices of those providers.
Cookies
Our website may use cookies and similar technologies to maintain website functionality, understand website usage and improve your shopping experience.
Marketing communications
We may send promotional communications through email and, where applicable, WhatsApp. You may request to stop receiving promotional communications at any time.
Data security
We take reasonable measures to protect personal information against unauthorised access, misuse, alteration or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Privacy contact
For privacy-related questions: truenature.origin@gmail.com