Cancellation Policy

Effective 20 September 2026

Orders may generally be cancelled within 24 hours of successful order confirmation.

After 24 hours

After 24 hours, cancellation requests may be accepted only where operationally possible and depending on whether the order has entered processing or dispatch.

After dispatch

Cancellation may not be possible once an order has been dispatched. Customers may use the applicable return process after delivery, where eligible.